Shipping Policy

At Jeluna Luxe, we are committed to providing a smooth and reliable shopping experience.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing times may be longer during holidays, promotions, or periods of high order volume.

Estimated delivery times vary depending on the destination and shipping carrier. Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please ensure that your shipping address is accurate before completing your purchase. Jeluna Luxe is not responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

While we work closely with our shipping partners, unexpected delays caused by customs, weather conditions, carrier disruptions, or other circumstances beyond our control may occasionally occur.

If you have any questions regarding your shipment, our customer support team is always happy to assist you.