Terms & Conditions

Welcome to Jeluna Luxe. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

Orders

By placing an order, you confirm that all information you provide is accurate and complete. Jeluna Luxe reserves the right to refuse, cancel, or limit any order if fraudulent activity, pricing errors, or other issues are suspected.

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Pricing

All prices are displayed in U.S. Dollars (USD) and are subject to change without prior notice. While we strive for accuracy, pricing errors may occasionally occur. If an error is identified, we reserve the right to cancel the affected order and issue a full refund if payment has already been made.

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Payments

We accept secure payments through Stripe, including major credit and debit cards and other payment methods available at checkout.

All transactions are encrypted and processed securely. Jeluna Luxe does not store your complete payment information.

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Shipping

Orders are typically processed within 1–3 business days.

Estimated delivery times vary depending on your location and the shipping carrier. Shipping times are estimates only and may be affected by weather conditions, holidays, customs procedures, or other circumstances beyond our control.

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Returns & Refunds

Eligible items may be returned within 30 days of delivery.

Returned items must be unused, in their original condition, and in their original packaging.

For hygiene and safety reasons, intimate products, including lingerie, pajamas, and adult wellness products, are non-returnable and non-refundable.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

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Product Information

Jeluna Luxe offers a variety of products, including fashion items, jewelry, home goods, electronics, accessories, and other lifestyle products.

We strive to ensure that all product descriptions, specifications, images, and prices are accurate. However, slight differences in color, size, appearance, packaging, or product specifications may occur due to manufacturing updates, monitor settings, or supplier changes.

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Product Use

Customers are responsible for using all products safely and according to the manufacturer’s instructions.

Jeluna Luxe is not responsible for damages resulting from improper installation, misuse, unauthorized modifications, failure to follow product instructions, or normal wear and tear.

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Intellectual Property

All content available on this website, including text, graphics, logos, images, product descriptions, and website design, is the property of Jeluna Luxe and may not be copied, reproduced, distributed, or used without prior written permission.

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Limitation of Liability

Jeluna Luxe shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, except where required by applicable law.

Our maximum liability shall not exceed the amount paid for the purchased product.

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Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes become effective immediately upon publication on this website.

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Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: JelunaStore@gmail.com

Our customer support team typically responds within 24–48 business hours.